FAQ

Questions, answered

Is the silver real, and how pure is it?+
Yes. Every coin is made from genuine silver, UV-printed with your chosen design. We'll confirm the exact purity and hallmarking details for your order on WhatsApp before you pay.
What sizes and weights are available?+
Coins are available in 1g, 2g, 5g, 10g, 20g, 50g and 100g. Weights can also be customised for bulk and corporate orders as per your requirement.
Can I add a photo, names, or a custom message?+
Photo and fully custom personalisation (photos, names, dates, messages, logos) is available on 10g coins and above. Our 1g, 2g and 5g coins are available in a set of ready-made design options. You approve a digital proof before we craft the final piece.
How long does an order take?+
Most orders are engraved and packed within 3–5 working days of design approval, then shipped by tracked courier.
Do you ship across India?+
Yes, we ship pan-India. Delhi/NCR orders are often delivered faster. Message us on WhatsApp with your pincode to confirm delivery timelines.
Do you take corporate or bulk orders?+
Yes — we regularly craft branded silver coins for corporate gifting, employee milestones and festival gifts. Share your quantity and logo on WhatsApp for a bulk quote.
How do I place an order?+
There's no cart or account needed. Simply message us on WhatsApp with the occasion, weight, and design details, and we'll guide you through the rest.
Can personalised coins be returned or exchanged?+
Because each coin is made specifically for you, personalised orders generally can't be returned or exchanged unless there's a manufacturing defect. We'll always confirm your design before production so there are no surprises.

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